MP3 Convert Master > Support > FAQs
Frequently Asked Questions
Before contacting Customer Support to ask for solutions, we recommend the fastest way: check the Frequently Asked Questions to see if there is a known answer. If you have problems with our software:
What is the System Requirement of MP3 Convert Master?
  • Microsoft Windows 2000/XP/2003/vista
  • Intel or AMD or compatible processors at 1000 MHz minimum
  • Minimum 50 MB of free hard disk space
  • Sound card (For Recording and Playing)
  • Virtual) CD/DVD-ROM (For Grabbing)
    		•
    Is my order secure?
    As we have for years, we promise the most secure purchases, ShareIt . all these MP3 Convert Master partners passed strict certification. We truly believe in 'Only by benefiting our customer can we benefit ourselves'. So your purchase security in MP3 Convert Master is our top priority!
    What can I do with MP3 Convert Master?
    MP3 Convert Master is an All-in-One MP3 converting tool that can convert WMA to MP3, Wav to Wma, Mp3 to Ogg, Mp3 to Wma, MP3 to WMA and other audio files between different formats.
    Is the trial version different from the purchased version?
  • MP3 Convert Master Trial Version allows you to use this software for 30 days.
  • MP3 Convert Master Trial Version allows you to convert , record and grab for 20 times at maximum.

    • If you want to get the full function, please upgrade the full version.
    What happens after I send in the order?
    Normally, you will receive a license within immediately after sending the online order form, and you can register your software. If you do not receive your registration information within 24 hours, or if you have lost the registration email, please contact us at support@mp3convertmaster.com. We will be pleased to help you.
    Why is the amount of available disk space not decreasing after I recorded something?
    A new recording is always stored on the hard disk as a temporary file. While recording, the amount of available disk space on the disk that is used to store the temporary file will decrease.
    This is indicated in the Sound Recorder window, as the time that the new recording can last before the disk will be full. After recording, when you save the new recording to another disk with the Sound Editor, the used space will be released on the disk that was used to store the temporary recording file and this space will then be reused for the next recording.
    What are ID3 Tags in CD Grabber?
    The sound recorder automatically make sure that the volume is set correctly when it starts, but other programs most times don't do this automatically. If you don't hear any sound when the Recorder is not running, then you can manually control the sound channels on your system with the Windows volume controls. To show the Windows volume controls, double click on the little speaker icon in the task bar of Windows (near the clock) and make sure that the volume slider for the Wave channel is not set too low or even muted.
    I have no sound output, except from your Audio Recorder. Why is this?
    ID3 tags are information about an MP3 file, such as the Artist, Album, Title, Year, Track, Genre, Comments, Lyrics and even custom comments. ID3 tags are optional information that can be added when the audio file is created (encoded). The following Tag fields are available for you to track important music information. Each music file can contain info in every available field.
    I lost my registration password and I want to reinstall MP3 Convert Master. What should I do now?
    If you need to retrieve a lost serial number, please send us your User Name and Email Address in registration to support@mp3convertmaster.com. You will get an answer within 24 hours.
    Is Technical Support provided?
    Yes, FREE technical support is provided for all registered users of our products. If you have any queries, suggestions or feedback, please feel free to contact our technical team via support@mp3convertmaster.com.
    How to report bugs?
    Please email bugs or suggestions to support@mp3convertmaster.com. We will reply within 24 hours.